I just want to give you an update on how we are preparing here at David James to deal with the challenges Covid – 19 is presenting us all.
Our Shop – At present we are aiming to keep our shop front open for as long as possible although this may be with a skeleton staff/reduced hours and may change without notice. It is imperative that we keep our clients, contractors and staff safe so we urge you not to visit our premises unless it’s an absolute emergency and only then by prior arrangement.
Working from home - We are now in full readiness for all of our staff to work from home if need be and they have remote access to all of our operating systems to enable everything to continue as normally as possible.
Contacting us - With the prospect of a skeleton staff or possibly our shopfront being closed we urge all initial contact with us to be via email. We have full access to our emails when working remotely and this will allow us to deal with your issues in a timely manner
Property maintenance & safety inspections – All maintenance and safety inspections will be progressed as normal assuming tenants or contractors are not self-isolating. If they are then works will take place at the first available opportunity after self-isolation. Our online maintenance reporting system is available via our website to enable tenants to report issues 24 hours a day (link https://david-james.fixflo.com/Auth/HomeIssueCreate.)
We urge all maintenance dialogue to be through our online reporting systems as this helps us audit and process issues smoothly. Our emergency maintenance out of hours desk will remain operational out of normal working hours including evenings, weekends and bank holidays so tenants can speak to a person but please note this is only for genuine emergencies.
Property Inspections – Under industry guidance these will be cancelled for the short term and re arranged for the first available opportunity when guidance allows
Move ins & outs – We are continuing these as normal although where need be they may be conducted with the tenant absent i.e. Inventory and check in completed just prior to their move in and check out shortly after they have vacated. For completed property sales keys should be able to be released to the purchaser as normal by prior appointment
Property viewings – We have recently been rolling out 360 virtual tours which enables applicants to view the property from the comfort of their own home. They have been a great success to date and ideally complement our accompanied viewings of the property. If your property is due to come on the market either for let or sale then where ever possible we will arrange a 360 tour of your property to be taken so eager viewers can still see it. Please click this link to see a virtual tour of a property we have recently sold https://photoplan.vr-360-tour.com/e/KdQBbaVkIvM/e?hide_logo=true&hide_nadir=true&hidelive=true
I’m sure you may have many questions relating to the Covid – 19 outbreak and your property and we will try to keep our Latest News page on our website up to date with any new developments as we hear them.
Please stay safe
David